BOSS VISIONS SOCIAL MEDIA SERVICES AGREEMENT
Agreement Version:
Social Media Services v1 — October 12, 2026
1. Parties and Services
This Social Media Services Agreement is between
Serafinaa Vee LLC DBA Boss Visions ("Boss Visions")
and the client identified in the accompanying
intake form ("Client"). It applies to purchased
Content Creation, Social Media Growth, and/or
Engagement Management services described in the
order, invoice, package, or written project scope.
2. Scope of Purchased Services
Only services, platforms, quantities, deliverables,
and service periods included in the purchased
package or otherwise agreed upon in writing
are included. Additional work may require
additional payment.
3. Content Creation Services
Boss Visions may create graphics, branded social
media posts, captions, promotional materials,
educational content, and other agreed materials.
Up to five posts per day may be available,
but actual quantities are determined by the
purchased package. Posting, growth services,
engagement management, and advertising are not
automatically included.
4. Social Media Growth Services
Growth services may include organic growth
support, profile optimization, audience research,
content strategy recommendations, and approved
engagement opportunities. Boss Visions will not
intentionally use fake followers, bots, spam,
purchased engagement, impersonation, or other
prohibited methods. Specific follower increases,
reach, sales, or other results are not guaranteed.
5. Engagement Management Services
Services may include responding to routine
comments, reacting to appropriate interactions,
engaging with relevant accounts, monitoring
notifications, maintaining a consistent brand
voice, and referring sensitive matters to the
Client. The purchased package determines the
included platforms, tasks, and frequency.
Engagement Management does not automatically
include creating posts, advertising, processing
refunds, or making financial decisions.
6. Client Materials and Accuracy
The Client must provide accurate business
information, offers, pricing, logos, photographs,
content, brand guidelines, links, and other
necessary materials. The Client confirms they
have permission to use supplied content and
remains responsible for its accuracy and legality.
7. Content Submission Deadlines
For scheduled monthly content, required
information and materials should be supplied
at least 48 hours before the intended posting
date whenever possible. Content required for a
specific date must be supplied at least 24 hours
in advance. Missing or late information may
result in rescheduling or omission of a post.
8. Payment and Service Period
Payment is required upfront unless otherwise
agreed in writing. Monthly services must be
paid before their applicable service periods
begin. Payment may be made through the Boss
Visions website or Cash App when agreed upon.
Work may begin after payment and necessary
materials or permissions have been received.
Overdue payments may result in paused services.
9. Content Timing and Turnaround
Monthly content is generally created
approximately 24–48 hours before scheduled
posting unless otherwise agreed. Turnaround
varies with volume, complexity, available
information, and Client responsiveness.
Growth and engagement work follows the
purchased package's service period.
10. Revisions and Approval
Each Content Creation post includes up to
two small revisions within the original
concept. Major changes, complete redesigns,
or full redos may be charged as new work.
Additional small revisions may require a fee.
Written approval makes completed content final;
later changes may cost extra. This revision
allowance does not automatically apply to
growth or engagement services.
11. Scheduling and Posting
When included in the purchased service,
Boss Visions may schedule or publish approved
content using social media platforms or
scheduling tools. Platform outages, restrictions,
policy changes, or technical failures may
prevent or delay publication.
12. Account Access and Security
The Client authorizes Boss Visions to use
designated social media accounts and tools
only as reasonably necessary to perform the
purchased service. The Client remains the owner
of their accounts and may revoke authorized
access. Boss Visions will handle access
information with reasonable care. Clients
should use secure delegated permissions
whenever available and must not submit
passwords through this intake form.
13. Engagement Response Guidelines
The Client may supply approved FAQs, tone
guidelines, prohibited phrases, and escalation
rules. Boss Visions may refer complaints,
refund requests, legal, medical, financial,
or other sensitive matters back to the Client
before responding. Boss Visions is not
authorized to make major business or
financial commitments without approval.
14. Platform Policies
Services are subject to the policies, rules,
account restrictions, features, and algorithms
of relevant platforms. Boss Visions does not
control account suspensions, monetization,
verification, visibility, or policy enforcement
decisions by third-party services.
15. Third-Party Services and Charges
Boss Visions may use platforms and tools
including Canva, Meta, Instagram, TikTok,
Airtable, Shopify, and scheduling services.
The Client is responsible for agreed
subscriptions, advertising costs, and
third-party charges unless expressly
included in the purchased package.
16. Advertising
Advertising and ad management are excluded
unless specifically purchased or agreed in
writing. The Client is responsible for
approved advertising expenditure.
Boss Visions does not guarantee advertising
performance or related business results.
17. Ownership and Editable Files
After full payment, the Client receives rights
to the final approved content created specifically
for the Client, subject to third-party licenses.
Where applicable, editable Canva files may be
provided according to the purchased service.
The Client is responsible for any Canva account
or subscription needed to use licensed elements.
18. Portfolio and Promotional Use
Boss Visions may display completed creative
work in its portfolio, website, or social
media promotions. The Client may request a
private period for specified work, subject
to written approval.
19. Cancellations and Refunds
Payments are generally non-refundable except
as required by law or applicable written terms.
Eligible unused services may qualify for
business credit. Payment may be retained for
completed or partially completed work.
If Boss Visions cancels a paid service before
completion, the applicable amount will be
refunded, subject to the applicable agreement
and law.
20. Confidentiality and Privacy
Boss Visions will treat non-public business
information as confidential and use it only
as reasonably necessary for agreed services,
except where disclosure is legally required
or the information is publicly available.
Clients should not provide unnecessary
financial information, sensitive customer
information, or security credentials.
21. Communication and Availability
Business hours are Monday through Friday,
9:00 AM to 5:00 PM, excluding weekends and
holidays. Normal responses generally take
approximately 1–48 hours during business hours.
Important instructions and revision requests
must be communicated in writing to
support@thebossvisions.com or through an
agreed official channel.
22. Termination and Professional Relationship
Boss Visions operates as an independent
service provider. Services may be paused
or terminated for nonpayment, unlawful
requests, abusive conduct, misleading
information, or activities that violate
social media platform policies. Applicable
cancellation terms and charges for work
performed remain in effect.
23. Third-Party Interruptions and Liability
Boss Visions is not responsible for third-party
outages, platform decisions, algorithm changes,
account restrictions, or other events outside
its reasonable control. To the extent permitted
by law, Boss Visions is not responsible for
indirect, incidental, consequential, or lost-profit
damages resulting from those services. Nothing
excludes liability where exclusion is prohibited.
24. Governing Terms and Electronic Acceptance
This Agreement, the applicable purchased package,
checkout terms, invoices, and agreed written
amendments govern the service. Applicable
Boss Visions General Terms & Conditions are
incorporated where provided. Written
service-specific terms control where permitted.
The required electronic acknowledgment is
intended to record agreement to these terms.
Connecticut law applies except where otherwise
required by law.
