Terms of service
General Terms & Conditions
Last Updated: September 2026
Welcome to Boss Visions, a DBA of Serafinaa Vee LLC. By accessing this website, purchasing our products or services, or working with Boss Visions, you agree to these General Terms & Conditions.
Please read these terms carefully before making a purchase.
1. About Boss Visions
Boss Visions is an online creative and business services brand operated by Serafinaa Vee LLC in Connecticut.
Email: support@thebossvisions.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Closed: Weekends and holidays
Our services include graphic design, website services, social media services, content creation, engagement management, digital templates, business resources, guides, checklists, and other digital products.
2. Services and Purchases
Services and products offered through Boss Visions may have specific descriptions, requirements, pricing, turnaround times, or terms.
By purchasing a service or product, you agree to the applicable description and these General Terms & Conditions.
Additional service-specific agreements may be required for certain services.
3. Payments
All payments are due up front unless Boss Visions has agreed to a different payment arrangement in writing.
Payments may be made through the Boss Visions website or through Cash App when specifically agreed upon.
For monthly services, payment must be received before the applicable monthly service cycle begins.
Boss Visions reserves the right to delay beginning or continuing services until required payment has been received.
4. Monthly Content Services
Clients receiving monthly content creation services are responsible for providing all required information, photos, videos, branding materials, captions, instructions, and other content needed to complete the service.
Whenever possible, content and materials should be provided at least 48 hours before the scheduled posting time.
Content required for a specific posting date must be provided no later than 24 hours before that posting date.
Content received after the applicable deadline may be disregarded for that posting date, and Boss Visions will not be responsible for posting content that was not provided on time.
Content may be created approximately 24–48 hours before its scheduled posting time.
Monthly content and posting schedules may be tracked through Airtable or another business-management platform.
5. Social Media Engagement
For clients who purchase engagement management, engagement services begin once payment has been received and the necessary account access has been provided.
Boss Visions will use social media account access only for the services requested by the client.
Boss Visions will not intentionally use a client’s social media accounts for unrelated activities.
6. Website Services
Website services may take up to 30 days, depending on the project, client responsiveness, website requirements, revisions, content, and third-party platforms.
Clients are responsible for providing required website information, images, branding materials, account access, and other requested materials in a timely manner.
Delays caused by missing client information, approvals, access, or third-party platforms may extend the project timeline.
7. Graphic Design Turnaround
Standard graphic design services generally have a turnaround time of up to 24 hours, although some projects may be completed sooner depending on the complexity of the project and current workload.
Turnaround time begins once payment and all required information and materials have been received.
8. Rush Orders
Rush orders may be available depending on Boss Visions’ current workload.
Rush fees range from $20–$50, depending on the service and urgency.
Rush work begins after payment has been received and the necessary information and materials have been provided.
A rush fee does not guarantee a specific completion time unless that time has been confirmed in writing.
9. Revisions
Graphic design services and individual pieces created through monthly content services include up to two small revisions, unless otherwise stated in writing.
Small revisions may include minor adjustments to existing work.
Major revisions, significant changes to the original concept, or complete redesigns/redos are not considered small revisions and may require the client to pay the full applicable service price again.
Additional small revisions may require an additional fee depending on the work requested.
All revision requests should be submitted through support@thebossvisions.com unless another written method has been approved.
10. Client Approval
Written approval is required before a project is considered complete.
Once a client approves the final work in writing, the service is considered completed and approved.
No additional revisions are included after final approval unless Boss Visions agrees to provide additional work for an additional fee.
Clients are responsible for reviewing their final work for spelling, names, dates, prices, contact information, links, and other business information before approving it.
11. Refunds and Cancellations
Boss Visions maintains a no-refund policy except where otherwise stated in these terms or required by applicable law.
If a client cancels after payment has been made, the client may receive a business credit for eligible unused amounts instead of a cash refund.
Credits may be used toward future Boss Visions products or services.
If work has already been partially completed, Boss Visions may retain payment for the portion of work completed.
If Boss Visions must cancel a paid service before completion, the applicable payment will be refunded.
Website payment refunds may take approximately 5–7 business days to process.
Cash App refunds generally take approximately 24–48 hours after the refund is issued.
12. Monthly Service Cancellation
Clients who cancel a monthly service after payment has been made or during an active service cycle will forfeit payment for that service cycle, subject to any rights required by applicable law.
Completed work that the client chooses not to use does not create a refund or additional responsibility for Boss Visions.
13. Ownership of Final Work
Once full payment has been received, ownership of the final paid deliverables transfers to the client, subject to any third-party rights or separate licensing terms.
If work is provided to a client before payment and payment is not received, Boss Visions retains ownership of the unpaid work.
The client may not use, publish, reproduce, distribute, modify, or otherwise use unpaid work without written permission from Boss Visions.
Editable files are included for applicable graphic design and monthly content creation services through Canva.
Clients are responsible for maintaining their own Canva account and any Canva Pro subscription required to access certain features or assets.
14. Portfolio and Promotional Use
By purchasing services from Boss Visions, clients agree that Boss Visions may display completed work on its website, social media pages, portfolio, and promotional materials to showcase its services.
Clients may request that specific work remain private for a specified period.
Any approved privacy period must be confirmed in writing by Boss Visions.
15. Client-Provided Content
Clients are responsible for all content and materials they provide to Boss Visions.
This may include photographs, videos, logos, trademarks, written content, music, graphics, documents, and other materials.
Clients are responsible for ensuring that they have the necessary rights and permissions to use and provide these materials.
Boss Visions is not responsible for legal claims arising from materials supplied by the client.
16. Account Access and Passwords
When website passwords or account access are provided, Boss Visions will use that access only as reasonably necessary to complete the requested services.
Social media access will be used for requested posting, engagement, content management, or other agreed-upon services.
Boss Visions will not intentionally use client accounts for unrelated purposes.
Once services have ended, Boss Visions will no longer use provided passwords for the completed services, except where continued access has been specifically authorized.
Clients should update passwords when appropriate after services are completed.
17. Professional Dashboards and Tracking
Boss Visions may use professional dashboards, Airtable, scheduling platforms, analytics tools, and other business-management systems to track work, manage content, monitor progress, and develop strategies.
18. Advertising Services
If requested, Boss Visions may assist with setting up or managing advertisements using a client’s advertising account or payment method.
The client is responsible for all advertising costs, platform fees, taxes, and other charges associated with advertising.
Boss Visions is not responsible for paying advertising expenses.
Boss Visions does not guarantee specific advertising results, sales, leads, reach, engagement, or revenue.
19. Third-Party Platforms
Boss Visions may rely on third-party platforms and services, including but not limited to:
- Shopify
- Canva
- Meta
- Domain registrars
- Hosting providers
- Payment processors
- Printing companies
- Other software and online platforms
Boss Visions is not responsible for outages, downtime, price changes, account restrictions, policy changes, technical failures, lost access, or other issues caused by third-party platforms.
Any third-party subscription or fee required for the client’s account is the client’s responsibility unless otherwise agreed upon in writing.
20. Confidentiality
Boss Visions will treat confidential client business information received through the course of providing services as confidential and will use that information only as reasonably necessary to provide the requested services, except where disclosure is required by law or the information is already publicly available.
Clients should avoid sending sensitive information through unsecured communication methods whenever a more secure option is available.
21. No Guarantee of Business Results
Boss Visions provides creative and digital services but does not guarantee specific business results.
This includes, but is not limited to, guaranteed:
- Sales
- Revenue
- Followers
- Views
- Engagement
- Leads
- Website traffic
- Search rankings
- Advertising performance
Business results may be affected by factors outside Boss Visions’ control.
22. Communication
Official business communication should be directed to:
support@thebossvisions.com
Clients may also communicate through Boss Visions social media pages when appropriate.
Typical response times are 1–48 hours during business hours.
Business hours are Monday–Friday, 9:00 AM–5:00 PM EST.
Boss Visions is closed on weekends and holidays.
23. Client Responsibilities
Clients agree to:
- Provide accurate information.
- Provide required content and materials on time.
- Provide necessary account access.
- Review work carefully.
- Provide approvals in writing.
- Communicate requested changes clearly.
- Pay invoices and service fees on time.
- Maintain required third-party subscriptions and accounts.
- Ensure they have rights to materials they provide.
24. Termination
Either party may terminate an ongoing service relationship after the applicable services have been completed.
If a client terminates an ongoing service after payment has been made or during an active service cycle, the applicable payment may be forfeited according to the cancellation terms above.
Boss Visions may terminate services when necessary, including when a client fails to provide required information, fails to make required payments, violates these Terms, or engages in inappropriate or abusive conduct.
If Boss Visions terminates a paid service before completion for reasons within its responsibility, the applicable payment will be refunded as stated in these Terms.
25. Limitation of Responsibility
Boss Visions will use reasonable care when providing services.
Boss Visions is not responsible for indirect or consequential losses resulting from third-party platforms, client-provided materials, delays outside Boss Visions’ control, or the client’s use or inability to use a completed deliverable, to the extent permitted by applicable law.
Nothing in these Terms is intended to waive any rights or protections that cannot legally be waived.
26. Changes to These Terms
Boss Visions may update these General Terms & Conditions from time to time.
The terms applicable to a purchase or service are generally the terms presented to or accepted by the client at the time of that transaction, unless otherwise agreed in writing.
27. Electronic Acceptance
By purchasing a product or service, submitting an order, signing an agreement, approving work in writing, or otherwise accepting applicable Boss Visions terms, you acknowledge that you have read and agreed to these General Terms & Conditions.
28. Contact
Questions regarding these Terms & Conditions may be directed to:
Serafinaa Vee LLC, DBA Boss Visions
Email: support@thebossvisions.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST